Connections
Every link with its order ID, customer, service type, bandwidth, status and carrier, searchable by customer or circuit ID.
Connect CRM
CRM software for ISPsand telecom resellers.
Connect CRM is a custom-built CRM that tracks every customer connection on one record, from commercial approval through provisioning to active billing, renewal and termination. Built for ISPs, made to your requirements, and hosted and supported by DIV in India.
Connect CRM with sample dataTry the interactive demo →
Every connection, one pipeline
Each customer link moves through six stages. Your team sees exactly where every order is, and finance sees what is billing.
- 01
Commercial approval
New connections wait here for sign-off, so nothing is provisioned before it is approved.
- 02
Order approved
Approved orders are ready for their documents to be generated.
- 03
Implementation
Links being provisioned in the field, tracked until they go live.
- 04
Active
Live links that are billing, with service, bandwidth and upstream carrier on the record.
- 05
Termination pending
Notice served but still billing, so revenue is not lost before the disconnect date.
- 06
Churned
Disconnected customers stay on record, so you can see churn and win them back.
What’s inside
Leads
Enquiries tracked alongside connections, so a lead becomes a customer without re-entering it.
Customers
One record per customer with all their connections and history.
Billing
Billing follows the connection status, from active to termination.
Reports
Revenue and pipeline views across every stage.
Activity audit
Drishti records who changed what and when, on every record.
Features in detail
Also from DIV for ISPs
Separate products, built, hosted and supported by the same team.
Development
From ₹9,999
one-time + GST
Server & maintenance
₹2,499
per month + GST
Updates & changes
₹1,000–₹5,000
per change + GST
Not an ISP? We build Connect CRM for service businesses and product companies too. See all our custom CRM development services in Delhi NCR.
Connect CRM questions
Who is Connect CRM for?
Internet service providers, telecom resellers and network businesses that manage customer connections, from approval and provisioning through billing and renewal.
How much does Connect CRM cost?
Development starts from ₹9,999, then ₹2,499 a month for server and maintenance for up to 1,000 connections. Later changes cost ₹1,000–₹5,000 each depending on the requirement. Every setup is quoted after a demo.
We are not an ISP. Can we still use it?
Yes. Connect CRM is built to each client’s requirements. ISPs are where it is proven today, and the same approach works for service businesses and product companies.
Where is our data hosted?
On servers DIV operates in India, with daily backups and 24/7 monitoring under our SLA.
Is there a free trial?
Not at the moment. Book a 30-minute demo with an engineer instead, or open the interactive demo on our home page.