Raised in seconds
Customers raise a complaint quickly, so it is recorded instead of lost in a phone call or chat.
Samadhan
Every complaint,tracked to resolved.
Samadhan is DIV’s customer support hub. Customers raise a complaint in seconds, it is routed to an agent automatically, tracked against an SLA, escalated if delayed, and resolved and confirmed.
Routed and timed
Each ticket goes to an agent automatically and runs against an SLA, with automatic escalation if it is delayed.
Samadhan Desk
A remote-access tool so agents can troubleshoot the customer’s system without a site visit.